Rhian Williams https://www.rhianwilliams.com.au/ Dispute Management Services Wed, 12 Apr 2023 07:27:53 +0000 en-AU hourly 1 Thinking differently about conflict – beginning our travels with a triangle. https://www.rhianwilliams.com.au/getting-more-people-on-public-transport-makes-it-more-cost-effective-and-sustainable/ Tue, 25 Nov 2014 02:44:40 +0000 http://rhian.vanillalabel.com.au/?p=67 Getting more people on public transport makes it more cost effective and sustainable. If the goal is more people using buses, trams and trains the first step has to be finding out why people aren’t using them. Once we know people’s reasons, how we respond to them determines what happens next. Paul Mees, a passionate […]

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]]> If you want to get things done you’re going to have to take seriously how people feel. https://www.rhianwilliams.com.au/the-satisfaction-triangle/ Sun, 16 Nov 2014 02:47:24 +0000 http://rhian.vanillalabel.com.au/?p=69 The Satisfaction Triangle holds that people have three interdependent needs that must be considered and addressed if issues are to be truly solved. One side of the triangle represents the substantive needs that people have. It is the what that needs to be solved or resolved. Substantive needs can be material things and issues and […]

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]]> Building trust is about building relationship https://www.rhianwilliams.com.au/its-got-to-be-a-human-individual-personal-trust-relationshi/ Sat, 15 Nov 2014 02:52:06 +0000 http://rhian.vanillalabel.com.au/?p=72 It’s all about eyeball to eyeball contact – you can’t write it in a paper and expect people to believe you; it’s got to be a human, individual, personal trust relationship. In 1997 there were growing forecasts of a very severe El Nino drought for Pacific nations in the 1998/1999 summer. A number of countries […]

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]]> How can pirate ships save our health system? https://www.rhianwilliams.com.au/travels-with-a-triangle-post-4/ Wed, 05 Nov 2014 02:53:08 +0000 http://rhian.vanillalabel.com.au/?p=74 When solving problems our most effective tool is not our technical brilliance, it is our ability to create and sustain relationships. If a technical solution requires any element of human collaboration to make it work or to keep it working, then everything must start from a consideration of the relationships between the humans involved. David […]

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]]> Travels with a triangle goes to the dogs! https://www.rhianwilliams.com.au/lots-i-know-about-travelling-with-a-triangle-including-refresher-lessons-i-learnt-from-dogs/ Sat, 25 Oct 2014 02:54:16 +0000 http://rhian.vanillalabel.com.au/?p=76 Lots I know about travelling with a triangle, including refresher lessons, I learnt from dogs. No, seriously! Watch the video above and then I’ll explain. The dog in this video really, really wants the stick thrown. The dog’s determined desire to have the stick thrown is the what. ‘Throw the stick so I can chase […]

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